POLICY STATEMENT

 

We are a technology management company specializing in building bespoke telecommunication systems for businesses of all sizes. Our technical staff have over 20 years of experience in the industry and are experts in delivering outstanding technical solutions.

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Plexinor consists of three main teams – Systems Engineering, Project Management and Enterprise Architecture. We have implemented carefully developed and optimized workflows between these departments to build, deliver and manage solutions.

Our Quality Management System is consistent with ISO 9001:2015. Its purpose is to:

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•    Ensure we act on the feedback from our clients and others that we engage with

•    Continually improve the services we provide

•    Remain compliant to all legislative & regulatory requirements

•    Ensure that those we engage with have a positive experience.

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We do this by always looking for opportunities to improve, then setting SMART objectives to maximise our strengths and minimise risk. We all have a responsibility to ensure that our clients receive quality service and to demonstrate a high level of competence always.  

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The Company’s services and systems are designed, engineered, and managed to exceed our client’s expectations through the simplest and most cost-effective means possible.

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The Company is committed to a training policy that ensures all personnel have the necessary competence and training to perform their duties.

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The Quality Policy is understood by and communicated to all staff within the Company. It is the responsibility of Senior Management to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction.

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All the components that together make up our Management System are regularly reviewed to ensure they are appropriate and understood, and most of all, the system continually improves, and we exceed our customers’ expectations.

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Name: Karthik Meivelu

Title: Chief Architect

Date: 23/01/24